TERMS & CONDITIONS

Orders, Payment and Shipping

After the order is completed, you will receive a confirmation via email and the package is shipped within 1-5 working days from Germany or Austria including a tracking code after the payment is completed. You will receive an invoice via email. Fliphead.net is a small business and cannot compete with e.g. Amazon in terms of the shipping and communication process. You can always get in touch when you think that there is a problem or a delay with your order.

The shipment duration depends on the destination. Within EU the delivery it often takes 1-4 days after shipment. Due to unforeseen circumstances with the shipping companies sometimes the delivery takes a little longer. 

Cancellation & Return Policy
 

The customer has the right to cancel his purchase via email within 14 days after having ordered the item. If the item has already been shipped, the packaging must be unopened, the sealing unbroken and the item must be unused (due to hygienic reasons). An opened, tested and used item cannot be returned unfortunately. The customer has to cover the costs for returning the item. Once the item has been shipped back, the purchase price (minus the shipping costs) will be refunded. Please note that return shipping without insurance makes the order the responsibility of the purchaser. 

All items are hand-inspected and shipped in 100% perfect condition. The items are shipped well protected with hardly any chance of being damaged during the shipping process. In the rare case of a damaged item, please get in touch - we will find a solution. 

the return address is:

Axel Müller

Hofhaymer Allee 26d

5020 Salzburg / Austria
 

PRIVACY POLICY

We use your personal data only for the ordering process and mail-communication between Fliphead.net and yourself​. We will not provide any of your data to third parties. 

The payment details are handled by other companies (e.g. Wix Payments or Paypal). We will not store your credit card information or make it available for anyone else. 

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